Solta Medical® dedicated to customer excellence.
As a leading partner in the energy-based medical aesthetics industry1, Solta Medical® offers comprehensive solutions with high Return on Investment2, robust clinical evidence of safety and efficacy3, and high patient satisfaction4,5,6,7. Solta Medical® is devoted to providing premium service to ensure that you get optimal performance from your device. From a dedicated Product Support team and Customer Service team to field Service Engineers and comprehensive warranty and maintenance programmes – you can trust that Solta Medical® is here to provide support and assistance for your device throughout its lifetime.
ACCESS TO A HIGH STANDARD OF TRAINING.
Clinical Specialist Team
In order to guarantee the success of your clinic and offer the best experience to your patients Solta Medical® makes every effort to train you and your staff to the latest and highest standards. For this purpose, a dedicated team of clinical specialists will provide customised training programmes based on the needs and number of sessions required to ensure that you and your staff operate with confidence and autonomy.
Our team of Clinical Specialists will guide you through all stages of the learning process, from theory to practice, and develop a tailored training plan for you over the course of the year to ensure your patients' satisfaction.
DEDICATED TECHNICAL SUPPORT.
Product Support Team & Field Service Engineers
Our multilingual Product Support team has in-depth knowledge of all Solta Medical® systems and provides your first line of support. They can promptly address and resolve most issues.
Our team of engineers will provide on-site service and support for those issues that cannot be resolved remotely by the Product Support Team – the Field service team offer the highest levels of expertise, assistance and quality to give you the assurance that your device is functioning as it should be.
CUSTOMER SERVICE TEAM
High quality customer experience
Our friendly and knowledgeable Customer Service team is available to assist you with any orders or queries and will work closely with you to ensure that you have everything that you require to perform treatments.
WARRANTY AND SERVICE AGREEMENTS
All of our devices are delivered with a comprehensive 12-month warranty. Once that warranty has ended, we provide Service Agreements that are straightforward and easy to comprehend, so you can rest assured that your device will be taken care of and supported for as long as you own it.
Reference - Support Services
Contact our team
FOR MORE INFORMATION ABOUT OUR PRODUCTS & SERVICES, PLEASE CONTACT OUR SOLTA MEDICAL® TEAMCONTACT US